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Attaining And Retaining Mature Agents
If you manage or supervise a call center, chances are pretty good you are familiar with drama. According to Booz, Alien, Hamilton, the average...
Customer Inter@ction Solutions, 07/01/08 by Schelmetic, Tracey E · More from publication -
How Unified Communications Benefits The Call Center
The concept of "presence," which is central to unified communications, is not new to the call center, of course. In days past, it was referred to...
Customer Inter@ction Solutions, 06/01/08 by Schelmetic, Tracey E · More from publication -
Say What You Want And Get It: A Q&A With Tellme
Say what you want it get it," is the message on Tellme's Web site. It's hard to get more succinct than that. The company also states that more than...
Customer Inter@ction Solutions, 06/01/08 by Schelmetic, Tracey E · More from publication -
CRM Comes To You: SAP And RIM Announce Expanded Partnership
SAP and Research in Motion recently announced an agreement that should prove to be very welcome to companies looking to meet the needs of mobile...
Customer Inter@ction Solutions, 06/01/08 by Schelmetic, Tracey E · More from publication -
Display Technologies Roundup
Along with the humble headset and the unassuming ergonomie chair, a call center's message board may be the next most critical but often...
Customer Inter@ction Solutions, 06/01/08 by Schelmetic, Tracey E · More from publication -
Customer Interaction Solutions' Ninth Annual CRM Excellence Awards, Part Two
For the ninth consecutive year, the editors of Customer Interaction Solutions dared readers to prove that their companies have what it takes to win...
Customer Inter@ction Solutions, 06/01/08 by Schelmetic, Tracey E · More from publication -
Attaining And Retaining Mature Agents
If you manage or supervise a call center, chances are pretty good you arc familiar with drama. According to Booz, Alien, Hamilton, the average...
Customer Inter@ction Solutions, 06/01/08 by Schelmetic, Tracey E · More from publication -
Tips for Judicious Selection Of Contact Center Solutions For SMBs
It's no secret that catering to the needs of small to medium-sized businesses (SMB) is a growth area for providers of contact center solutions and...
Customer Inter@ction Solutions, 05/01/08 by Schelmetic, Tracey E · More from publication -
Customer Interaction Solutions' Ninth Annual CRM Excellence Awards, Part One
For the ninth consecutive year, the editors of Customer Interaction Solutions dared readers to prove that their companies have what it takes to win...
Customer Inter@ction Solutions, 05/01/08 by Schelmetic, Tracey E · More from publication -
Fairness: An Underestimated Principle In The Call Center
As a call center manager or supervisor, you may pride yourself on your fairness. You understand that treating agents with an evenhanded and equal...
Customer Inter@ction Solutions, 05/01/08 by Schelmetic, Tracey E · More from publication
