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Coaching for insight: a tool for dealing with disruptive physician behavior
IN THIS ARTICLE ... On an otherwise quiet afternoon, the peace of doing paperwork was shattered by a distressing phone call. "Doc, this is Ed in...
Physician Executive, 01/01/08 by Stephen Lazoritz · More from publication -
Dealing with angry patients
I hadn't been in my office for more than one hour when my phone rang. "Dr. Lazoritz, there's an angry parent who needs to speak with you." As the...
Physician Executive, 05/01/04 by Stephen Lazoritz · More from publication
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