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Preparing your e-commerce call center with a customer-centric technology framework: Part III
The rapid expansion of e-commerce as a successful sales channel is driving customers to the Web. So it follows that ecommerce must be easing the...
Call Center Solutions, 07/01/99 by Talley, Bruce · More from publication -
Get ready for enterprise-wide changes when e-commerce and call centers integrate: Part two
When the film "You've Got Mail" played in theaters in the fall of 1998, audiences knew that when the characters played by Meg Ryan and Tom Hanks...
Call Center Solutions, 06/01/99 by Talley, Bruce · More from publication -
When e-commerce meets the call center integration strategies for success
The e-commerce revolution is happening on many fronts. Companies are moving products into this new channel, retailers are thriving and marketing...
Call Center Solutions, 05/01/99 by Talley, Bruce · More from publication
