Article Results (Showing 1 - 10 of 14) RSS Alert
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EDI and XML: the two faces of internet connectivity: look for peaceful coexistence rather than a fight to the death when it comes to these two document exchange systems
For years, retailers, distributors and trading partners have used electronic data interchange (EDI) to exchange purchase orders and shipping...
Frontline Solutions, 03/01/04 by Larry Tuck · More from publication -
Fixing MRO procurement: manufacturers must optimize maintenance, repair and operations processes to streamline the supply chain for parts and supplies
Asset-intensive industries--those that depend on complex and costly machinery to manufacture products--have made great strides in improving...
Frontline Solutions, 02/01/04 by Larry Tuck · More from publication -
2004 market trends: continuing recovery is predicted in the market for customer interface technologies.(Cover Story)
Investment in customer interface systems and services is poised for continued recovery in 2004. In their year-end market reports, analysts...
Customer Interface, 12/01/03 by Tuck, Larry · More from publication -
2004 Buyers Guide and desk reference for CRM and customer contact executives.(Exhibitor Listings)
Welcome to Customer Interface Magazine's Annual Buyer's Guide 2004. This year's Guide lists some 200 of the top solution providers in the $47...
Customer Interface, 12/01/03 by Tuck, Larry · More from publication -
CRM via an ASP: the pros and cons: the first wave of hosted CRM applications met with limited success, but new technologies are leading users to take a second look.(application service provider)(customer relationship management)
During the Internet boom of the late 90s, there was a flurry of excitement about ASP (application service provider) or hosted software, including...
Customer Interface, 07/01/03 by Tuck, Larry · More from publication -
Planning for profits: unlock supply chain complexity with demand forecasting software
Last year, a doctor appeared on Oprah Winfrey's talk show, touting the benefits of fish oil in the fight against heart disease. Within 24 hours,...
Frontline Solutions, 04/01/03 by Larry Tuck · More from publication -
CRM: the next big thing (again)? Is the Rodney Dangerfield of software due for a comeback? (Spotlight On).(customer relationship management software)
CRM gets no respect. Customer Relationship Management software got a bit of a bad reputation over the last couple of years. While the...
Customer Interface, 03/01/03 by Tuck, Larry · More from publication -
Will this be the year? IT watchers say many signs point to a rosier picture for the software business in 2003, and customer-facing applications like call centers and CRM will lead the way. (First).
Customer Interface is a business management resource for senior & mid-level decision-makers who are responsible for call centers, customer...
Customer Interface, 03/01/03 by Tuck, Larry · More from publication -
FTC announces final amendments to telemarketing sales rule: agency says the bill will give consumers more control over telemarketing calls; industry sources say a Federal rule is unnecessary. (Call Center Issues).(U.S. Federal Trade Commission, Direct Mar
The Federal Trade Commission says recent amendments to the Telemarketing Sales Rule (TSR), including the development of a national "do not call"...
Customer Interface, 03/01/03 by Tuck, Larry · More from publication -
Spotlight on: workforce management software: to maintain good customer relationships, you need to have the right agents in place at the right time. WMS can help. (Tools & Technologies).
Human contact, not just technology, is the key to maintaining good customer relationships. That makes skilled contact center agents a valuable...
Customer Interface, 01/01/03 by Tuck, Larry · More from publication
