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Assessing Online Learning: What One University Learned about Student Success, Persistence, and Satisfaction
With more than 73 percent of adults in the United States using the Internet (Pew Internet and American Life Project 2006), universities are turning...
Peer Review, 10/01/06 by Moskal, Patsy; Dziuban, Charles; Upchurch, Randall; Hartman, Joel; Truman, Barbara · More from publication -
Service recovery deployment and outcomes: applying a service recovery model to the lodging industry
The concept of service recovery has been a topic of interest to the service industry for the primary reason that consumer satisfaction has a direct...
Journal of Hospitality and Tourism Management, 04/01/05 by Randall S. Upchurch · More from publication
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