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World-class organizations focus on customer, employee

How would you describe a worldclass organization? The American Productivity & Quality Center (APQC) invited its International Benchmarking...
Work Process Improvement Today, 12/01/97 by Powers, Vicki J · More from publication
Benchmarking study illustrates how best-in-class achieve alignment, communicate change

A best business practice is a process that a company does better than anybody else and serves a model for other organizations that want to enhance...
Communication World, 12/01/96 by Vicki J. Powers · More from publication

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Your Work Five Ways to Speak Like Obama

Five Ways to Speak Like Obama

Barack Obama is a master at grabbing and keeping his audience's attention, which is the number one goal of any public speaker. How does he do it? Here are five key lessons from Obama's rhetorical playbook.
Your Industry Apple's Latest Plan to Kill Microsoft: Cheap Tablet Devices

Apple's Latest Plan to Kill Microsoft: Cheap Tablet Devices

When it comes to understanding consumers and what they will want, Apple is one of the strategically smartest companies in the world. And the recently reported deal to acquire music streaming start-up Lala is another indication that the company is planning to become the central cloud for consumers. That raises some interesting questions about what [...]
Your Money Dumbest Things You Do With Your Money

Dumbest Things You Do With Your Money

Even smart people make financial moves that are downright illogical. Emotions and superstitions have a sneaky way of keeping you from rational financial decisions. But dumb choices can have serious, real-world consequences. Here are some of the biggest blunders we all make, plus tips from the experts on how to keep cool.

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